For orders requiring assistance please contact your Account Representative or Client Services.
Unless otherwise approved by LEVEL57, the Opening Order minimum for new customers is $750. After the first order the minimum order amount is $500 USD. LEVEL57 may at its sole discretion accept orders below the Minimum Order Value, for which a handling fee of 45% of the order total may be applied.
Standard lead time is 4 weeks from receipt of order payment or acceptance of Payment Terms with LEVEL57. Custom Framed items and Special Order may require 6 weeks. If you need your items sooner, please contact Client Services to assist with expediting your order. Expedited charges may occur. Lead times may be affected due to the availability of the moulding.
Discounts will be reviewed on a case by case basis.
We accept credit card, check, Paypal and provide net 30 terms after approval.
Clients meeting credit requirements may be eligible for Net 30 Terms. Please complete the Credit Application to be considered. You will find your approval status on your Profile page.
For specific packaging requirements, or oversized items that require freight services, including master packs and crates, please contact your Account Representative or Client Services.
All orders are FOB Atlanta GA. All items that meet courier maximum size requirements are shipped via UPS or Federal Express. Please contact Client Services for oversized, international or special delivery requests.
Shipment times for standard freight are estimates only. L57 cannot guarantee delivery dates for standard freight shipments. Contact orders@LEVEL57art.com for expedited service quote.
Pick-up at our corporate facility and local delivery are available. Please contact orders@LEVEL57art.com.
If you receive damaged artwork, please contact client services within 5 days of receipt. Sorry, we are not able to process claims after 5 days.
Shipping charges are estimated based upon the order value and zone: East or West (see chart). The estimated shipping amount must be pre-authorized by credit card or can be prepaid. Minimum charge: East $75, West $100, CA, OR and WA : $150
Additional pallet charge may apply. For items with an outer dimension of 48x60 inches or larger, an additional crate fee will be added. These will be added to the final invoice.
Rates are based upon delivery to a commercial address with loading dock. Additional shipping charges may apply: Rush orders fees, residential delivery, lift gate, change of address, re-delivery and charges associated with the refusal of a shipment. These will be added to the final invoice.
White Glove Delivery is available. Prices vary depending on destination and level of service required. Contact orders@LEVEL57art.com.
There is no charge for Drop Ship.
Delivery & Damage
ON ARRIVAL: Please inspect the outer packaging for damage prior to signing for it.
INSPECTION: If upon inspection the box is visibly damaged, you have the option to either reject delivery entirely or have the delivery company make note of it.
DAMAGES: After opening the package if you discover that there is broken merchandise or defective items, we advise you to take photographs of the art and packaging, so that we may submit a carrier claim. If possible, please keep the packaging for the carrier’s inspection.
If your order arrives damaged please contact Client Services within 3 days of delivery.
CONTACT CLIENT SERVICES:
Please submit by email to LEVEL57 Client Services (firstname.lastname@example.org) the following information:
1.Order Number (eg: WEB #, BWJD#, DPE#, SPO#)
2.Item number (located on the label on the back of artwork)
3.Description of the damage
4.Photos of damaged art and packaging
Once email is received, management will review and assess the damages and consult with you the best course of action
We strive to expedite all orders and production of your artwork will begin in 24 hours. All items are made to order and all purchases are final. Orders must be cancelled within 24 hours for a full refund. For orders cancelled after 24 hours, you will be charged based on the percentage of completion.
Items that are defective or that do not meet the specifications of the product ordered will be replaced at no charge if reported within 3 days of receipt of shipment. Items cancelled within 24 hours will be refunded. All items are made to order and all purchases are final.