For orders requiring assistance please contact your Account Representative or Client Services.
We do not require a minimum purchase quantity or dollar amount.
Standard lead time is 4 weeks from receipt of order payment or acceptance of Payment Terms with LEVEL57. Custom Framed items and Special Order may require 6 weeks. If you need your items sooner, please contact Client Services to assist with expediting your order. Expedited charges may occur.
Discounts will be reviewed on a case by case basis.
We accept credit card, check, Paypal and provide net 30 terms after approval.
Clients meeting credit requirements may be eligible for Net 30 Terms. Please complete the Credit Application to be considered. You will find your approval status on your Profile page.
For specific packaging requirements, or oversized items that require freight services, including master packs and crates, please contact your Account Representative or Client Services.
All orders are FOB Atlanta GA. All items that meet courier maximum size requirements are shipped via UPS or Federal Express. Please contact Client Services for oversized, international or special delivery requests.
If you receive damaged artwork, please contact client services within 5 days of receipt. Sorry, we are not able to process claims after 5 days.
We strive to expedite all orders and production of your artwork will begin in 24 hours. All items are made to order and all purchases are final. Orders must be cancelled within 24 hours for a full refund. For orders cancelled after 24 hours, you will be charged based on the percentage of completion.
Items that are defective or that do not meet the specifications of the product ordered will be replaced at no charge if reported within 7 days of receipt of shipment. Items cancelled within 24 hours will be refunded. All items are made to order and all purchases are final.